FAQs
Shipping Policy
Orders placed before 13:00 (GMT+2) will be dispatched the same day. Orders placed later will be shipped the following day. This applies Monday-Friday, excluding China public holidays.
Track orders from Zealot Speaker using the tracking link sent to your email. If you haven't received a link, please contact us at support@zealot-speaker.com. cannot help with the delivery status regarding how long time it will take for your package to arrive. Please contact the shipping company that delivers your package.
E-Packet
The delivery time of e-mail varies depending on the destination. The following is the timeliness information for some countries:
1.USA and Canada: 7-10 working days. twelve
2. Mexico: 10-15 working days. two
3. European countries: 7-10 working days.
4. Brazil: Approximately 15 working days.
5. Australia: 7-10 working days.
6. Asian countries: 5-7 working days.
7. Japan: Approximately 5-8 days. three
*It should be noted that these timeliness information may be affected by the logistics off-season and peak season, and delays may occur during peak season
Express
DHL Express: 3-7 days
UPS Express: 3-7 days
*Notice, this is valid from the day your parcel has been shipped from Kreafunk.
Returns
When you shop online at www.zealot-speaker.com you have 30 days to regret your purchase and return the item(s) to us. The return right counts from the day you received your product. If the period ends on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day. It is not possible to cancel your order by refusing to accept the parcel or not collecting the product.
If you regret your purchase, please fill out the return label which is included in your shipment and enclose it. Send the parcel to:1200 Interchange Blvd STE A,Newark DE 19711 ATTN: Cindy TEL: 3023699369
Please contact support@zealot-speaker.com and we will look further into it.
Product Troubleshooting
Follow the manual – reset (old products must run out of power and must charge for 6-8 hours). Try to pair with several devices. If it doesn’t work, contact support@zealot-speaker.com
Follow the manual – reset (old products must run out of power and must charge for 6-8 hours). Try to pair with several devices. If it doesn’t work, contact support@zealot-speaker.com
Keeps cutting out when playing
Please ensure the speaker is within the operating range and there
are no obstacles between the speaker and the device
Not able to connect to your device
1. Restart the speaker and try again
Not able to play the music in Micro SD card
1. Please ensure the format of the Micro SD card is FAT32. It only supports FAT32 Micro SD card
2. Please ensure the formats of the music files are APE, FLAC, WAV, WMA or MP3
No sound when playing
1. Please adjust the volume of the speaker
2. Please adjust the volume of your device
3. Please check if the speaker is paused
No sound in AUX-in mode
Please ensure the audio cable is connected well
Not able to turn on
Please try to charge the speaker for about 3 hours
No respond to any operation
Please try to reset the speaker by pressing the reset
button in the AUX-in jack
Do you need more help?
If you need further support, you can read our terms and conditions, and otherwise send us an email at support@zealot-speaker.com